Privacy Policy
Unlockit Courier Service ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect information when you use our website, application, and services.
We process personal information in accordance with applicable law, including Jamaica's applicable data protection laws.
Information We Collect
Depending on how you use our services, we may collect information such as:
- Your name and contact information.
- Account and authentication information.
- Shipping, delivery, and package information.
- Information you provide when contacting us.
- Technical information such as your IP address, browser, device, pages visited, and application activity.
We collect only information that is reasonably necessary for the purposes described in this policy.
How We Use Your Information
We may use your information to:
- Provide and operate our services.
- Create and manage your account.
- Process and manage shipments and deliveries.
- Communicate with you and provide support.
- Maintain the security of our services.
- Detect and prevent fraud, abuse, and security incidents.
- Diagnose errors and improve our application.
- Understand how our services are used.
- Comply with legal and regulatory obligations.
Cookies
We use cookies and similar technologies to operate our services.
Essential Cookies
Some cookies are necessary for the application to function.
For example, we may use a secure session cookie to keep you authenticated and maintain your account session.
These cookies are essential and are not used for optional analytics.
Analytics
With your consent, we use Google Analytics to understand how visitors use our website and application and to improve our services.
Analytics consent is optional.
You can accept or reject analytics through our cookie-consent controls and can change your preference later through Privacy Settings.
We do not intentionally send information such as passwords, payment-card information, or other unnecessary personal information to Google Analytics.
Error Monitoring
We use Sentry to monitor application errors and performance and to help us diagnose and resolve technical problems.
Sentry may receive technical information associated with an error or performance event, such as browser, device, application, and diagnostic information.
We take reasonable steps to prevent unnecessary personal or sensitive information from being sent to our monitoring services.
How We Share Information
We do not sell or rent your personal information.
We may share information with service providers that help us operate, secure, maintain, and improve our services, including technology, hosting, analytics, monitoring, communication, and delivery providers.
We may also disclose information where required or permitted by law, including to regulators, courts, law-enforcement authorities, or professional advisers.
International Processing
Some service providers may process or store information outside Jamaica.
Where personal information is transferred outside Jamaica, we take appropriate steps to comply with applicable international-transfer and data-protection requirements.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining security, resolving disputes, and meeting legal or regulatory requirements.
When information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.
Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, destruction, alteration, or disclosure.
These measures may include access controls, encryption, secure authentication, monitoring, backups, and security procedures.
No internet service can guarantee absolute security.
You are responsible for protecting your account credentials and notifying us if you believe your account has been compromised.
Your Rights
Subject to applicable law, you may have rights under applicable data-protection legislation, including the right to:
- Be informed about how your personal information is used.
- Request access to your personal information.
- Request correction of inaccurate information.
- Request restriction of certain processing.
- Object to certain processing.
- Withdraw consent where processing relies on consent.
- Exercise applicable rights relating to automated decision-making.
To exercise your rights, contact us at:
We may need to verify your identity before responding to certain requests.
We will respond within the timeframe required by applicable law.
Complaints
If you have a concern about how we handle your personal information, please contact us first so that we can investigate and address it.
You may also have the right to complain to the applicable data protection authority in Jamaica.
Office of the Information Commissioner
Changes to This Policy
We may update this Privacy Policy from time to time.
When we do, we will update the "Last updated" date on this page.
Where required by law, we will provide additional notice.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at: