Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of Unlockit Courier Service's website, application, and courier and delivery services (collectively, the "Services").
By creating an account, placing a shipment, or using our Services, you agree to these Terms.
If you do not agree with these Terms, please do not use the Services.
1. Eligibility and Accounts
You must provide accurate and complete information when creating an account or using our Services.
You are responsible for keeping your account information current and for protecting your login credentials.
You are responsible for activity carried out through your account.
If you believe your account has been accessed without authorization, you should notify us promptly.
2. Our Services
We provide courier, shipping, delivery, and related logistics services as described on the Platform.
Services, delivery areas, delivery times, rates, and availability may vary depending on the shipment, destination, carrier, customs requirements, and other circumstances.
Estimated delivery times are estimates only and are not guaranteed unless we expressly state otherwise.
3. Shipment Information
You are responsible for providing accurate information about your shipment, including the sender, recipient, address, description, quantity, and value of its contents where requested.
You must provide any documents or information reasonably required to process, transport, clear, or deliver your shipment.
Incorrect, incomplete, or misleading information may result in delays, additional charges, refusal of shipment, return of the shipment, or other action reasonably necessary to comply with applicable requirements.
4. Prohibited and Restricted Items
You must not use our Services to ship, transport, or arrange the shipment of goods that are prohibited or restricted by applicable law, customs requirements, carrier rules, or our policies.
This may include illegal goods, dangerous or hazardous materials, explosives, weapons, counterfeit goods, controlled substances, and other items that we are prohibited from transporting.
We may refuse, hold, inspect, return, or otherwise handle a shipment where we reasonably believe that it contains a prohibited or restricted item or does not comply with applicable requirements.
You are responsible for any consequences arising from providing false, incomplete, or misleading information about the contents of a shipment.
5. Packaging
Shipments must be packaged appropriately for ordinary handling and transportation.
You are responsible for ensuring that items are sufficiently packaged and protected against damage during normal transportation and handling.
We may refuse a shipment that is improperly packaged, unsafe, leaking, damaged, or otherwise unsuitable for transportation.
6. Customs and Regulatory Requirements
Shipments may be subject to customs inspection, duties, taxes, permits, restrictions, or other requirements imposed by Jamaica or foreign authorities.
You are responsible for providing accurate declarations and any documents reasonably required for your shipment.
We are not responsible for delays, holds, seizures, additional charges, or other actions taken by customs or other government authorities where those actions are outside our reasonable control.
7. Delivery
You are responsible for providing an accurate delivery address and ensuring that the recipient or an authorized person is reasonably available to receive the shipment.
If delivery cannot be completed, we may contact you, reschedule delivery, return the shipment to a designated location, or take another reasonable step based on the circumstances.
Additional delivery, redirection, storage, or handling charges may apply where permitted by our published rates or communicated to you before the service is provided.
8. Delays and Events Outside Our Control
We will make reasonable efforts to provide the Services within the applicable estimated timeframe.
However, we are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, government action, customs delays, carrier disruptions, transportation disruptions, strikes, security incidents, or other force majeure events.
9. Loss or Damage
To the extent permitted by applicable law, our responsibility for loss or damage to a shipment is limited to the obligations and remedies expressly applicable to the particular service purchased.
We are not responsible for loss or damage caused by inadequate packaging, prohibited or improperly declared items, inaccurate shipment information, the actions of customs or other authorities, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of Jamaica.
10. Fees and Charges
Applicable service fees will be presented or otherwise communicated to you before the relevant service is provided, where reasonably practicable.
Additional charges may apply where a shipment requires additional handling, storage, redirection, documentation, customs processing, or other services.
You are responsible for charges arising from inaccurate information, incomplete documentation, or actions attributable to you.
11. Account Suspension and Service Refusal
We may suspend or terminate an account, refuse a shipment, or restrict access to the Services where reasonably necessary to:
- Protect the security of our customers or Services.
- Prevent fraud, abuse, or unlawful activity.
- Enforce these Terms.
- Comply with applicable law or regulatory requirements.
- Protect our employees, contractors, partners, or property.
12. Acceptable Use
You must not use the Platform to:
- Break or attempt to break any applicable law.
- Commit fraud or misrepresent your identity.
- Gain unauthorized access to accounts or systems.
- Interfere with or disrupt the Platform.
- Upload malicious code or harmful content.
- Abuse, harass, threaten, or harm our staff, contractors, customers, or partners.
13. Intellectual Property
The Platform, including its software, design, branding, text, graphics, logos, and other content, is owned by or licensed to Unlockit Courier Service and is protected by applicable intellectual-property laws.
You may use the Platform only for its intended purpose.
You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit the Platform or its content without our prior written permission, except where permitted by law.
14. Privacy
Our collection and use of personal information is described in our Privacy Policy.
15. Changes to the Services
We may modify, suspend, or discontinue parts of the Services from time to time, including features, availability, service areas, and operating procedures.
We will take reasonable steps to provide notice where required by applicable law or where a change materially affects an existing service or agreement.
16. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date above.
Where required by law, we will provide additional notice of material changes.
Your continued use of the Services after updated Terms become effective means that you accept the updated Terms to the extent permitted by applicable law.
17. Governing Law
These Terms are governed by the laws of Jamaica, unless applicable law requires otherwise.
Any dispute arising from these Terms or the Services will be subject to the jurisdiction of the courts of Jamaica, unless applicable law provides otherwise.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
19. Contact Us
If you have questions about these Terms or our Services, contact us at: